Refund policy

AFFA Order & Payment Policy

Welcome to AFFA. We are committed to providing premium-quality custom and designer clothing with exceptional craftsmanship. To ensure a smooth ordering experience, please review our policy carefully before placing your order.

1. Payment Policy – Pakistani Customers

For customers residing in Pakistan:

* For all designs listed on our website, as well as customized orders, an advance payment of 50% to 70% of the total order value is required before production begins.
* The remaining balance can be paid once the outfit is completed and ready for dispatch.
* Orders will only be dispatched after full payment has been received.

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2. Payment Policy – International Customers

For customers residing outside Pakistan, including but not limited to the United Kingdom, United States, Canada, Australia, and other international locations:

* Full payment (100% advance payment) is required for all orders, whether selecting a design listed on our website or placing a customized order.
* Production will commence only after payment confirmation.
* Due to international shipping and production commitments, no order will be processed without complete payment in advance.

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3. Design Confirmation & Customization Policy

To ensure accuracy and timely production:

* Once an order is placed, customers may submit their measurements, customization requests, design specifications, or any additional details within 48 hours of order confirmation.
* After the 48-hour period, no further changes, modifications, or additional instructions will be accepted.
* Once final specifications are received (or after the 48-hour window expires), the outfit will move into the production process.
* AFFA will not be responsible for implementing any design changes requested after production has commenced.

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4. Customer Responsibility

* Customers are requested to provide accurate measurements, design preferences, and customization details within the specified timeframe.
* Any delay in providing required information may affect production timelines and delivery schedules. Return, Exchange & Alteration Policy

At AFFA, every outfit is carefully crafted according to the specifications provided by the customer. Due to the customized nature of our products, returns and exchanges are only accepted under specific circumstances.

Eligibility for Return or Exchange

Customers may request a return, exchange, or alteration only if:

* The outfit has a manufacturing defect.
* The fabric is found to be damaged, including cuts, burns, tears, or visible stains.
* The delivered measurements do not match the measurements provided by the customer at the time of order confirmation.

Complaint Reporting Timeframe

* Customers must inspect their parcel immediately upon receiving it.
* Any complaint regarding defects, fabric issues, or measurement discrepancies must be reported within 24 hours of parcel delivery.
* Complaints can be submitted through AFFA’s official customer support channels, including the contact number, WhatsApp, or email provided by the company.

Important Notice

* Complaints submitted after the 24-hour reporting window will not be entertained.
* AFFA reserves the right to reject claims reported beyond the specified timeframe.

Resolution Process

Once the issue has been verified by our quality assurance team, AFFA will provide one of the following solutions:

1. Replacement: A new outfit will be prepared and delivered to the customer.
2. Alteration: Where applicable, the outfit will be altered and adjusted according to the approved measurements and specifications.

The resolution method will be determined based on the nature of the issue and the feasibility of correction.

Non-Returnable Situations

Returns, exchanges, or refunds will not be accepted for:

* Change of mind after order confirmation.
* Design preferences after production has started.
* Color variations caused by screen, lighting, or photography differences.
* Complaints reported after the 24-hour complaint period.
* Measurement errors resulting from incorrect measurements provided by the customer. Delivery Timeframe & Shipping Policy

At AFFA, we strive to complete and deliver every order within the estimated timeframe communicated to our customers.

Estimated Delivery Time

* The estimated production and delivery timeframe for each outfit will be clearly mentioned on the website or communicated at the time of order confirmation.
* Customers can expect their orders to be delivered within the stated timeframe under normal circumstances.

Working Days Policy

* All production and delivery timelines are calculated based on working days only.
* Weekends, public holidays, and other non-working days are not included in the estimated timeframe unless otherwise specified.

At AFFA, we are committed to providing secure and transparent payment options for all customers.

Approved Payment Methods

* All official payment methods available for order placement will be displayed on the AFFA website during checkout.
* Customers are advised to use only the payment methods, bank accounts, and payment channels officially provided by AFFA.

Customized Orders & Additional Charges

For customized orders or special requests that are not included in the standard products listed on the website, additional charges may apply.

These may include, but are not limited to:

* Additional hand embellishments or custom work.
* Design modifications requested by the customer.
* Premium fabric upgrades.
* Matching accessories such as potli bags, shawls, belts, or other outfit-related items.
* Any service or product requested in addition to the original order.

Where additional payments are required, customers will receive payment instructions only through AFFA’s official communication channels, including our official WhatsApp number, email address, website, or other verified company platforms.

Fraud Prevention & Customer Responsibility

Customers are strongly advised to verify all payment details before making any transaction.

AFFA shall not be responsible for any payment made to:

* Unauthorized individuals.
* Unverified bank accounts.
* Fake social media accounts.
* Fraudulent websites, domains, or communication channels pretending to represent AFFA.

Customers should always verify that they are communicating through AFFA’s official website, official WhatsApp number, or other verified company channels before making any payment.

Any payment made to an unauthorized source shall be entirely at the customer’s own risk, and AFFA will not be liable for any resulting loss, dispute, or claim.

Payment Cancellation & Refund Requests

In the event that a customer makes a payment in error to an official AFFA account and wishes to cancel the transaction:

* The customer must notify AFFA within 24 hours of the payment.
* Refund requests submitted within this period may be processed after verification.
* Any applicable banking charges, payment gateway fees, currency conversion costs, transaction processing fees, or other administrative deductions may be deducted from the refund amount.
* The remaining balance will be refunded through the appropriate payment channel after approval.

Verification of Official Channels

To ensure payment security, customers are encouraged to verify AFFA’s official website domain and official contact details before completing any transaction.

AFFA will only be responsible for payments made through its officially authorized payment channels and verified communication platforms.